Return Policy
We take great pride in shipping the quality you expect on each and every order.
Given the perishable nature of our floral and food & beverage products, we do not generally accept returns on select made-to-order items.
If there are any issues with your order, please email us immediately info@deliverstar.com, or call us at:(877) 510-SHOP. You can rest assure that we will work with you to resolve any product issue you may have. Privacy Statement DELIVER STAR understands our customers care personal information is often used and shared, and we appreciate your trust that we'll do so with the utmost care. We place the highest value on our customers' privacy. Information about our customers is an important part of our business, and therefore we are not in the business of selling it to others. Any information obtained through our ordering process is for
internal DELIVER STAR use only, and will not be shared nor sold to any 3rd parties.
Security in Ordering
This website is secured using the highest level of SSL Certificate encryption. This ensures
that all information you send us online will be fully encrypted, and therefore safe. We
realize that some people may be uncomfortable using their credit card information on the Internet. During our check-out process, we offer you the option to place an order by telephone at 1-(877)-510-SHOP.
Shipping Regulations on Fruit and Wine
We are unable to ship fruit to California due to restrictions on fruit by the CA Department of Agriculture. We would suggest you choose from our extensive variety of gourmet baskets to send there.
We can ship wine to most states. Unfortunately, we are unable to ship wine to a number of states, due to specific regulations in those states. The list of restricted states may change from time to time.
At present, the restricted states are:
Indiana, Kentucky, Maryland, Massachusetts, Pennsylvania, Tennessee and Utah. Any product contating alcohol will require the signature of an adult over 21. Shipping Regarding Weather
DELIVER STAR wants every gift basket we make to look as beautiful upon receipt as it was when it left our facility. So, we reserve the right to substitute items, like chocolates, with items of equal or greater value which are less likely to melt or otherwise be compromised, when we feel it is necessary. During warm weather, chocolates will be shipped on a limited basis. Fresh fruit can be shipped all year round via Ground delivery if it is expected to take less than three calendar days to arrive. Deliveries going further than a 3-day zone must go Express delivery. Please contact us for Express delivery additional cost.
Hospitals and Hotels
Hospitals - We generally do not recommend sending gift baskets to a patient in a hospital, unless you are certain the patient will still be in the hospital on the day the package is to be delivered. We are not responsible if the patient is no longer there when the basket arrives, if the basket gets misplaced within the hospital, or if the hospital staff fails to deliver the gift to the patient's room. It is a much safer to send the basket to the person's home and have a relative bring it to the hospital.
Hotel - We ask that you be absolutely sure the recipient will still be in the hotel when your gift arrives. We are not responsible if the guest is no longer at the hotel when the basket arrives, if the basket gets misplaced within the hotel, or if the hotel staff fails to deliver the gift to the guest.
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